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Our Cancellation Policy

Cruises may be canceled due to severe weather or minimum passenger count. In either scenario, you will be notified.

Our cruises usually run in rain and moderate weather, but the seller may cancel the activity in the event of severe or unsafe weather conditions. If there is just a light rain, we are still able to run, subject to the captain’s discretion. If there is thunder or lightning, we will not run. If the captain makes the decision to cancel the cruise due to weather before the boat leaves the dock, we will notify all guests with reservations. Weather cancellations are made on a cruise by cruise basis, and may be determined close to cruise time, even up to the time of departure. However, we will make every effort to make a determination at least an hour before cruising. In the rare situation the seller must cancel the event prior to departure, ticket-holders will be allowed to reschedule tickets (subject to availability), or receive a full refund.

In the event of inclement weather after departing, a full refund will not be available after the boat departs the dock. Only rainchecks tickets will be given. Raincheck tickets never expire.

If you do not see dolphins on a dolphin cruise you will be issued a raincheck ticket.

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